FAQs

Yes, We deliver and pick up. We also can set up furniture as long as you provide furniture layout before the delivery date or simply someone to assist our delivery driver to set furniture to your desired layout. We have minimum order amount depending on your location. Please contact us for more detail regarding to the delivery and picup cost. 

There are few occasions we still charge extra fee for delivery even if your request amount is meeting our minimum hire amount. This is because of some venue access conditions, how many vehicles required and how many delivery staffs are required etc. The delivery charge apply for all the deliveries from 1st of Jan 2024. 

We may charge extra if you have any stairs involved on delivery. All these information should be provided when you request quote for furniture hire.

We are happy to help setting up the furniture with delivery, however; most of the time, our driver has minimum set up time as we have few deliveries over the weekend. We do not charge extra fee for setting up; therefore please keep in mind that we need to complete setting up the furniture within the minimum time frame.

We will request extra fee for same day pick up, our delivery and pick up fees are based on the next day pick up.

If the venue request midnight pick up; we request minimum $100 (depending on quantity of hire items and how many drivers required etc)

It is depending on the availability of the items for the same weekend. This can be confirmed close to the event date as we schedule all the deliveries only 3-5days before the event dates. 

We do finalise delivery and pick up date/time 3-4days before the event date. occasionally we schedule it earlier date if there is specific requirement from the venue.

We request $100 deposit for any order less than $300 or 20% of the hire price for all orders over $300. We charge the deposit for secure your booking for the date and hire items. High season ( Oct to April) our furniture are booked out in most weekend and therefore securing the booking is important. Our Terms and conditions are written on this website. Payment of this invoice considered of agreement of our Terms and Conditions.

If you cancel over 60days before the event date- only Deposit amount is charged as admin fee.

If you cancel between 30-60days before the event date- 30% of the total booking price will be charged.

If you cancel within 30days before the event date- 50% of the total booking price will be charged.

If you cancel within 7 days before the event date – 100% of the total booking price will be charged. 

You can swap the minor items from the event package as long as the items available to hire on the booking date. You can email us what items you like to swap and we will get back to you. Please be aware that we do not swap items once the booking is finalised.

Most of our hire items are heavy and need to kept safe for transport. Unless the items are small (ex lanterns and candles, rugs and cushions etc) we do not recommend the self pic up and drop off. If you have a traitor or truck to transport the furniture- we offer the DIY picup and drop off option in some occasion with a discounted price – Any queries please contact us via email. 

We do not charge if anything minor (ex some drink spill for the cushion/cushion covers, Rugs) however we do request for the cost of repair in case of burns from cigarettes /other heat source. Our seating cushions are all custom made to each pallet furniture, and therefore if any damages we will need to re-order to be made. This will affect our upcoming bookings.

In case of our hire items are lost or stolen from the event; we will request for replacing the cost of the items to the clients who hired products from us.

All Crockery and cutlery need to be cleaned prior to returning to us. After cleaned and washed /dried need to be retuned into the box we provide.  If the items are not cleaned and required washing will be charged $0.30/items whit will be charged as final invoice or deducted from the Bond.

In case of you requesting for us to organize all the cleaning, we can organize it with extra charge.

No, you don’t need to wash the napkins after use. Washing cost is included to the hire cost.

Yes, all of our prices include GST.

Yes, you can make an appointment and come and chat with us in person. The furniture viewing is only available with the appointment.