FAQs

Yes, we offer delivery, setup, and pickup services. Setup fees may apply depending on the amount of furniture and site conditions (such as stairs or access). Delivery and pickup costs are calculated based on distance and the size of your order. A fuel levy also applies, as outlined in our Terms & Conditions. 

We will request extra fee for same day pick up, our delivery and pick up fees are based on the next day pick up.

If the venue request midnight pick up; we request minimum $150 (depending on quantity of hire items and how many drivers required etc)

Early delivery is subject to availability. In some cases, we can deliver 1-2days prior if the items are not booked by another client. 

If you would like to guarantee early delivery, an additional day’s hire fee will apply to secure the items. Otherwise, confirmation for early delivery without the extra hire fee can only be provided within 3days of your event date. 

We will confirm your delivery date and a delivery time window (typically a 4 -hour window) via email approximately 3days prior to your event. 

Due to scheduling and coordinating multiple bookings, we’re unable to provide exact delivery details earlier than this. Any enquiries made weeks in advance regarding delivery timing may not be able to be confirmed until closer to the event date. 

We appreciate your understanding as we work to accomodate all bookings as efficiently as possible. 

We request 20% of the hire price for all bookings. We charge the deposit for secure your booking for the date and hire items. High season ( Oct to April) our furniture are booked out in most weekend and therefore securing the booking is important. Our Terms and conditions are written on this website. Payment of this invoice considered of agreement of our Terms and Conditions.

Please refer to our website Terms & Conditions for full details on our cancellation policy and the steps. 

You can swap the minor items from the event package as long as the items available to hire on the booking date. You can email us what items you like to swap and we will get back to you. Please be aware that we do not swap items once the booking is finalised.

Most of our hire items are heavy and need to be kept safe for transport. Unless the items are small (ex lanterns and candles, rugs and cushions etc) we do not recommend the self pic up and drop off. If you have a traitor or truck to transport the furniture- we offer the DIY picup and drop off option in some occasion with a discounted price – Any queries please contact us via email. we offer up to days duration hire for DIY options ( with one day hire price). You can order via online and use code “DIY” on check out. you can also add the message for when to collect and drop off to your warehouse. 

We do not charge if anything minor (ex some drink spill for the cushion/cushion covers, Rugs) however we do request for the cost of repair in case of burns from cigarettes /other heat source. Our seating cushions are all custom made to each pallet furniture, and therefore if any damages we will need to re-order to be made. This will affect our upcoming bookings.

In case of our hire items are lost or stolen from the event; we will request for replacing the cost of the items to the clients who hired products from us.

All Crockery and cutlery need to be cleaned prior to returning to us. After cleaned and washed /dried need to be retuned into the box we provide.  If the items are not cleaned and required washing will be charged $0.50/items will be charged as final invoice or deducted from the Bond.

In case of you requesting for us to organise all the cleaning, we can organise it with extra charge.

No, you don’t need to wash the napkins after use. Washing cost is included to the hire cost.

GST is excluded for the hire price which is listed. 

Yes, you can make an appointment and come and chat with us in person. The furniture viewing is only available with the appointment. The styling and wedding flower detail can be viewed via https://flowerandbarrel.com.au or instagram.com/flowerandbarrel 

any queries for Styling /Flower arrangements ; please send email to info@flowerandbarrel.com.au

Yes the minimum hire amount is $150, unless you choose DIY option. 

A fuel levy now applies to all deliveries; this fee is calculated based on fuel prices at the time of delivery and will be invoiced closer to the event date.